Three major clients upgrade to MPS 500 4.1 – Triple Win!

Three major clients upgrade to 4.1 for win/win benefit!  A major west coast home furnishings, appliance, electronics, flooring and sleep product’s company; One of the world’s most popular app providers of entertainment; and a Southwest customer owned utility company.    “Our customers have been proactive in upgrading to the latest version MPS 4.1 software,” says Lou … More Three major clients upgrade to MPS 500 4.1 – Triple Win!

State Agency in Texas requires M&C to move their IVR system!

#CustomerWin!!! 🙂 A friend in need, is a friend indeed! State Agency in Texas requires M&C to move their IVR system! From time to time customers require a physical change or a need to move the location of their IVR system/s.  Moving these systems is comprehensive and requires careful planning for a successful relocation.   Prior to … More State Agency in Texas requires M&C to move their IVR system!

Customer Wins!

We all know that work can be stressful, so here at M&C we believe in really celebrating the ‘Wins!’ as they come along! M&C is proud to be working collaboratively with our channel partners to help grow and support many prestigious organizations on mission critical projects within contact centers of all sizes and vertical markets.  Check … More Customer Wins!

Funnies

Lou Marianacci, President and CEO of M&C Associates believes the best way to lead a company to being its best is through leading people to be their best! It starts with building good character, having work/life balance, openly sharing great ideas and being endlessly creative and passionate. Laughter is critical across the board and also helps … More Funnies

Better Safe than Sorry – Security Audits

Our Security Audit and Patching Services takes preventative measures to ensure that your business-critical and confidential data is not compromised.  Scheduled audits are based on customer supplied scans that investigate vulnerabilities to minimize the effects of adverse changes on server and security configurations.  Systems may now be protected from loss of data interruption, while adhering … More Better Safe than Sorry – Security Audits

Hello world!

Welcome to the M&C Associates Information Station… The world of IVR and Contact Center Solutions is rapidly evolving as more business’ attempt to maximize internal resources and also bridge the gap of communication with customers.  Staying on top of the latest TeleCom news and technology is necessary for those who are driven by maximizing the customer experience through … More Hello world!