Proper communication with the customer is something that can not be compromised! They want instant access to their data, plus exceptional agent assistance. Make sure you are best servicing your callers by updating or upgrading your Speech services and applications when needed. Is your team of application developers currently occupied? Or maybe you don’t have your own … More Application Development Help for Speech Services
Check out this great article on Gamification! Gamification is the art of using game or play to facilitate learning. It has become more and more common as a way to train and engage a workforce. People learn better and work harder when elements of gamification are introduced. ….read more at How Gamification Tech Encourages Productivity.
You’ve made the investment in your business with an IVR, now here are a few great tips to help you maximize ROI and make continual improvements. Budget resources to optimize/upgrade your IVR on a regular basis. Baseline the IVR automation (containment) rate. Create IVR optimization reports that capture and track where customers opt out. Establish … More 7 Best Practice Tips for IVR Optimization…
Looking for a laugh today? Check out these unbelievable help desk requests! Check out our favorite… via Ten Truly Bizarre Help Desk Questions and Requests.
What Every Employee, Manager & Company Should Learn From Robin Williams – Article by Kevin Delaney Kevin Delaney, Senior Director at LinkedIn, posted a bittersweet reminder about the importance of Work-Life Balance. Robin Williams spent his life spreading joy and smiles, while struggling with his own unhappiness. Every person, no matter how smart, attractive, smiley, confident or otherwise, … More What Every Employee, Manager & Company Should Learn From Robin Williams
Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency
Couldn’t resist sharing one more Friday Funny! Make sure your Contact Center is running in Tip-Top Shape! Contact Us and let us know how we can help you provide better service to your customers.
Are you Still using Windows Server 2003 in your Data Center? If you answered ‘Yes’, you need to take steps to plan and execute a migration strategy to protect your infrastructure ASAP! Without proper support and maintenance you risk chance of a smaller issue creating a HUGE problem for your business. By migrating to Windows Server … More Are you Still using Windows Server 2003 in your Data Center?
MPS 3.5 systems have not been sold since 2014, and the Avaya MPS 3.5 release reached EOL in June, 2015. A migration strategy is strongly encouraged to ensure the functionality and serviceability of your systems. Option 1: Take advantage of the Avaya Aura® Experience Portal – AAEP, Option 2: Or at a minimum upgrade to the MPS … More Attention MPS 3.5 or Earlier Users!!