M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center.
Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter experts in problem resolution and identifying the more critical issues, guarantees maximum productivity in contact center management.
Day-2 Support features:
- High level reliable support to guarantee optimum efficiency
- Contact Center Manager can do a better job:
- Advanced features available with AACC
- Real-time display to “keep a watch” on agents
- Admin training to become more self-sufficient
- Contact Center Administration
- Support to implement immediate fixes
- Consulting includes system analysis, strategic planning, project management
- Expert support for Historical Reporting and Report Creation Wizard
For further information about M&C’s Day-2 Support Services, contact us here!