Support for “AACC Customers” beyond implementation cutover day!

Day-2 Support  

M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center.

Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter experts in problem resolution and identifying the more critical issues, guarantees maximum productivity in contact center management.

Day-2 Support features:

  • High level reliable support to guarantee optimum efficiency
  • Contact Center Manager can do a better job:
    • Advanced features available with AACC
    • Real-time display to “keep a watch” on agents
    • Admin training to become more self-sufficient
    • Contact Center Administration
  • Support to implement immediate fixes
  • Consulting includes system analysis, strategic planning, project management
  • Expert support for Historical Reporting and Report Creation Wizard

For further information about M&C’s Day-2 Support Services, contact us here!

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