MPS 3.5 systems have not been sold since 2014, and the Avaya MPS 3.5 release reached EOL in June, 2015. A migration strategy is strongly encouraged to ensure the functionality and serviceability of your systems.
- Option 1: Take advantage of the Avaya Aura® Experience Portal – AAEP,
- Option 2: Or at a minimum upgrade to the MPS 4.1.
Your experts at M&C recommend Option 1. The experience portal is central to all Avaya contact center deployments and in the future all new features and functionality will be provided from that platform. The migration offer to Experience Portal for MPS customers is intended to be simple and attractive. Don’t limit your business, make sure your systems are up to date and being maintained!
Please contact us for additional information.