The first step in developing an IVR script is the form the team that will be responsible for specifying and testing the application. In general, several departments in your organization will be affected by the system and will want to be represented in this effort. However, try to keep the overall team size to a … More The Power of the Ideal IVR Scripting Team
M&C is proud to be working collaboratively with our channel partners and many prestigious organizations on mission critical projects within contact centers of all sizes and vertical markets. A Florida health insurance provider has contracted with M&C to migrate their MPS applications over to their new AAEP platform. There are many services to be migrated over … More Customer Win in Sunny Florida!
What an interactive voice responses system says—and how it says it—can make or break and application. Since the IVR script is so critically important to “end user acceptance” and overall system success, careful attention needs to be given to how the dialogue is designed, structured and recorded. Your goal—a script that is clear, concise and yet … More How To Develop An IVR Script That Works
M&C Associates is proud to announce a successful relocation of our Headquarters to 700 Veterans Memorial Hwy, Suite 335 Hauppauge, NY. A quote from Lou Marianacci, President and CEO of M&C Associates: “Our new space is brighter, with a more cohesive layout that fosters team collaboration — the essence of how we work together here at M&C. The … More Welcome Home, M&C!
We are very excited to announce that M&C Associates Headquarters is moving to a new location! Less than 7 miles from our current location is Hauppauge; a Long Island business hub buzzing with life and activity. Here is where our new office is located — a modern building with many windows and a nature walk. It is a productive environment … More M&C – We Are Moving!!