M&C Associates and Genesys Enter Partnership
to Deliver Omnichannel CX and Expand Contact Center Solutions
April 7, 2016 – Hauppauge, NY: M&C Associates announced today its partnership with Genesys, offering the market leader in omnichannel customer experience (CX) and contact center solutions, to provide organizations with world-class customer experiences and contact center technology.
With this new partnership, M&C will offer organizations of all sizes industry-recognized, award-winning CX solutions on the Genesys Customer Experience Platform, as well as expertise in building, supporting, installing and maintaining application solutions for customers.
M&C provides contact center, interactive voice response (IVR), speech and computer telephony integration (CTI) solutions to enterprises and government agencies across the United States and Canada—such as Emblem Health, ExxonMobil, NYC Human Resources Administration and FEMA, to name a few. The partnership will help organizations automate their contact centers and telephony systems, while improving contact center operations and agent productivity.
“This partnership represents a mutual respect for the way we do business, giving our customers one of the strongest offerings available overall, while we continue to deliver our best in class services,” said Lou Marianacci, CEO and President, M&C Associates LLC. He continued, “We already have requests lined up and are looking forward to working with Genesys to bring together solutions for customers that are designed specifically around enhancing application performance, productivity and operational efficiency.”
“We are excited to add M&C Associates to the Genesys Partner Network of more than 600 partners worldwide doing exceptional work to improve omnichannel customer experiences,” said Brian Sutphin, Channel Manager East at Genesys. “Companies and organizations undergoing digital transformation are turning to experienced partners such as M&C Associates to help them transition from a legacy platform to an omnichannel customer experience platform that supports all voice and digital channels and touchpoints.”
Today’s enterprise networks are complex and are constantly migrating to next releases, being patched for security updates, and getting changes to audio to accommodate the contact center and self-service applications. For further information, please feel free to contact us.