M&C is excited for IAUG 2016!

M&C Associates will be in Orlando at the Avaya User Group Conference, Engage, June 6 – 8.

mcgalaxyannouncementbannerIAUG2.pngVisit M&C at Booth #1323 during the IAUG Solutions Expo:
Stop by to hear trends and successes for delivering great service experiences, and tools that best enable contact centers for your business to become reliable and efficient.

You won’t want to miss the new and hottest services offered by M&C: 

  • Audio/Vocabulary Recording Services
    • Having the right voices to choose from, a state-of-the-art-recording studio, and ability to integrate “seamlessly” across multiple communications channels, makes a huge difference in your customer’s experience. M&C can quickly turn around all of your audio recording needs and offer you more languages than you could imagine!
  • ConsoliData
    • Increase call flow and efficiency with ConsoliData – great for TN3270 green screens and more! Bring all those disparate screens together into structured, user-friendly graphical interfaces delivered to your agents’ desktops for smooth interactions between your Customer Service Reps and Customers! (We’ve even seen reductions in agent training time and turnover as well!)
  • iProWatch
    • We all know how much of an impact downtime can have on a business. Now have less downtime by allowing iProWatch to monitor your IVR system and application. From ensuring your IVR system processes are functional, to examining the vocabulary files and audio prompts are accurate, iProWatch will give you peace of mind! It proactively monitors your system and responds quickly to any disturbances, even while you sleep!
  • POM
    • Looking to be PROACTIVE with your customer base? Set appointments, send campaigns for special deals, create any type of “outbound” calling campaign, and much more with POM. Don’t sit around and wait for your competitors to reach out to your customers… get POM to reach out to more customers—more often. Imagine reaching out to customers exactly in ways they want it—SMS texts, emails, phone alerts—in exactly the time they choose to receive it!
  • Security
    • Protect your data, and your customer’s, with M&C. Rely on us to make sure you are compliant. With so many of our customers being government or state agencies, or among the largest healthcare and educational institutions, M&C remains current in its ability to take preventative measure to ensure business-critical and confidential data is not compromised, and protected against vulnerabilities.
Stop by our booth #1323 to learn more about these and other services offered by the experts at M&C Associates.
Two lucky winners will be going home with an App-Enabled Droid, fun for anyone… Stop by the booth to be entered into the raffle!
See you in Orlando!!!



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