Migrate Your Avaya MPS Applications at Your Pace…

We all know the support for the MPS is coming to a close, so planning today for tomorrow’s migration to the Avaya Experience Portal is important. Did you know that you can re-write your applications over time in AAEP’s Orchestration Designer tool and run them on the MPS? This enables you to take advantage of … More Migrate Your Avaya MPS Applications at Your Pace…

Stabilize – Optimize – Expand

M&C’s newest “Optimization” offers will get you there! Operational Efficiency Customer Satisfaction Functional Enhancements These Offers optimize contact centers and IVR platforms. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and self service IVR. These … More Stabilize – Optimize – Expand

What Every Employee, Manager & Company Should Learn From Robin Williams

What Every Employee, Manager & Company Should Learn From Robin Williams – Article by Kevin Delaney Kevin Delaney, Senior Director at LinkedIn, posted a bittersweet reminder about the importance of Work-Life Balance. Robin Williams spent his life spreading joy and smiles, while struggling with his own unhappiness.  Every person, no matter how smart, attractive, smiley, confident or otherwise, … More What Every Employee, Manager & Company Should Learn From Robin Williams

The Customer Experience Statistical Fairy-tale

Greetings World! Check out our fun but informational ‘call center story‘ built around some customer experience statistics. Feel free to share with your team, friends, or anyone who you think might enjoy! As your are reading think about the following questions and comment when you are done… What would make your Call Center Dreams come true? … More The Customer Experience Statistical Fairy-tale