Big News! M&C and Genesys Announce Partnership!

M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX and Expand Contact Center Solutions April 7, 2016 – Hauppauge, NY:  M&C Associates announced today its partnership with Genesys, offering the market leader in omnichannel customer experience (CX) and contact center solutions, to provide organizations with world-class customer experiences and contact center technology. With this … More Big News! M&C and Genesys Announce Partnership!

One-Source Screen to Reduce Clutter and Improve Efficiency

Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency

Support for “AACC Customers” beyond implementation cutover day!

Day-2 Support   M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center. Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter … More Support for “AACC Customers” beyond implementation cutover day!