M&C’s newest “Optimization” offers will get you there! Operational Efficiency Customer Satisfaction Functional Enhancements These Offers optimize contact centers and IVR platforms. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and self service IVR. These … More Stabilize – Optimize – Expand
A special thanks to our presenters during the M&C Breakout Session! … More Thank you for Joining us this year!
M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX and Expand Contact Center Solutions April 7, 2016 – Hauppauge, NY: M&C Associates announced today its partnership with Genesys, offering the market leader in omnichannel customer experience (CX) and contact center solutions, to provide organizations with world-class customer experiences and contact center technology. With this … More Big News! M&C and Genesys Announce Partnership!
Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency
Day-2 Support M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center. Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter … More Support for “AACC Customers” beyond implementation cutover day!
PING! “Event Alert This Weekend!!” BUZZ! “You have an … More POM – Proactive Communication for BIG business success!