Application Development Help for Speech Services

Proper communication with the customer is something that can not be compromised! They want instant access to their data, plus exceptional agent assistance. Make sure you are best servicing your callers by updating or upgrading your Speech services and applications when needed. Is your team of application developers currently occupied? Or maybe you don’t have your own … More Application Development Help for Speech Services

One-Source Screen to Reduce Clutter and Improve Efficiency

Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency

Support for “AACC Customers” beyond implementation cutover day!

Day-2 Support   M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center. Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter … More Support for “AACC Customers” beyond implementation cutover day!

Better Safe than Sorry – Security Audits

Our Security Audit and Patching Services takes preventative measures to ensure that your business-critical and confidential data is not compromised.  Scheduled audits are based on customer supplied scans that investigate vulnerabilities to minimize the effects of adverse changes on server and security configurations.  Systems may now be protected from loss of data interruption, while adhering … More Better Safe than Sorry – Security Audits