M&C’s newest “Optimization” offers will get you there! Operational Efficiency Customer Satisfaction Functional Enhancements These Offers optimize contact centers and IVR platforms. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and self service IVR. These … More Stabilize – Optimize – Expand
A special thanks to our presenters during the M&C Breakout Session! … More Thank you for Joining us this year!
Having M&C maintain your system can save you money in the long run and minimize downtime by giving you access to our qualified professionals when needed. When you are in crisis, the last thing you need is to bring someone new up to speed… with an M&C Maintenance Contract you will have a knowledgeable resource … More M&C Maintenance Support has Clear Benefits
Proper communication with the customer is something that can not be compromised! They want instant access to their data, plus exceptional agent assistance. Make sure you are best servicing your callers by updating or upgrading your Speech services and applications when needed. Is your team of application developers currently occupied? Or maybe you don’t have your own … More Application Development Help for Speech Services
Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency
Day-2 Support M&C Associates is now offering Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center. Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter … More Support for “AACC Customers” beyond implementation cutover day!
Our Security Audit and Patching Services takes preventative measures to ensure that your business-critical and confidential data is not compromised. Scheduled audits are based on customer supplied scans that investigate vulnerabilities to minimize the effects of adverse changes on server and security configurations. Systems may now be protected from loss of data interruption, while adhering … More Better Safe than Sorry – Security Audits