Welcome to the M&C Associates Information Station… The world of IVR and Contact Center Solutions is rapidly evolving as more business’ attempt to maximize internal resources and also bridge the gap of communication with customers. Staying on top of the latest TeleCom news and technology is necessary for those who are driven by maximizing the customer experience through … More Hello world!
We all know the support for the MPS is coming to a close, so planning today for tomorrow’s migration to the Avaya Experience Portal is important. Did you know that you can re-write your applications over time in AAEP’s Orchestration Designer tool and run them on the MPS? This enables you to take advantage of … More Migrate Your Avaya MPS Applications at Your Pace…
M&C’s newest “Optimization” offers will get you there! Operational Efficiency Customer Satisfaction Functional Enhancements These Offers optimize contact centers and IVR platforms. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and self service IVR. These … More Stabilize – Optimize – Expand
A special thanks to our presenters during the M&C Breakout Session! … More Thank you for Joining us this year!
Having M&C maintain your system can save you money in the long run and minimize downtime by giving you access to our qualified professionals when needed. When you are in crisis, the last thing you need is to bring someone new up to speed… with an M&C Maintenance Contract you will have a knowledgeable resource … More M&C Maintenance Support has Clear Benefits
M&C announced today the appointment of Leanora Gordon to Director of Business Relationships. Leanora is a 13 year veteran of M&C Associates, and decided to re-join the organization, bringing a wealth of industry experience after spending two years at Genesys / Interactive Intelligence. Leanora knows how to build client relationships through advocacy, guidance and collaboration … More Meet Leanora Gordon – Our newest addition to the team who is ready to strengthen relationships and build opportunities with customers and business partners.
For our 5th consecutive year, the M&C team was right at home at Arrow SI’s National Sales Conference, especially during the Partner Showcase. New and familiar faces were great to meet, giving plenty of opportunity to share who we are, what we do and why partnering on business opportunities brings great value when we work … More M&C Engages Arrow SI at ASI – 2017 National Sales Conference
Here at M&C we do much of our business through our Partners, and LOVE the opportunity to spend time with them live! Next week we are headed to California for the 2017 Arrow SI NSC for our 5th consecutive year… Wow! Will you be there too? Make sure to look for us at Booth F during … More M&C: On our way to Arrow SI National Sales Conference
As we enter into the New Year, it is important for us to look back on 2016 and gain valuable insight. Each year we ask our customers to complete a satisfaction survey… We are proud to share our results with you here!