You’ve made the investment in your business with an IVR, now here are a few great tips to help you maximize ROI and make continual improvements. Budget resources to optimize/upgrade your IVR on a regular basis. Baseline the IVR automation (containment) rate. Create IVR optimization reports that capture and track where customers opt out. Establish … More 7 Best Practice Tips for IVR Optimization…
Today, contact center executives are faced with significant challenges Deliver more and provide better service to customers… All with reduced budgets & resources. They are also faced with significant technical challenges. Many call centers still rely on legacy green screen applications. In order to enter or retrieve customer data, agents must navigate through disparate applications … More One-Source Screen to Reduce Clutter and Improve Efficiency
Are you Still using Windows Server 2003 in your Data Center? If you answered ‘Yes’, you need to take steps to plan and execute a migration strategy to protect your infrastructure ASAP! Without proper support and maintenance you risk chance of a smaller issue creating a HUGE problem for your business. By migrating to Windows Server … More Are you Still using Windows Server 2003 in your Data Center?
Our Security Audit and Patching Services takes preventative measures to ensure that your business-critical and confidential data is not compromised. Scheduled audits are based on customer supplied scans that investigate vulnerabilities to minimize the effects of adverse changes on server and security configurations. Systems may now be protected from loss of data interruption, while adhering … More Better Safe than Sorry – Security Audits
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